If for some reason you find that the Mode Bed and Mode Mattress are not for you then just let us know and we will arrange for collection.
We offer a 14 day returns policy on the Mode Bed. During this time if you decide the Mode Bed is not for you then please contact us at firstname.lastname@example.org and we can arrange for a collection and a refund.
The bed must be in good condition (not broken, marked, misused or soiled in any way) on return. We reserve the right to refuse goods which are not in a suitable condition, or to offer a reduced refund.
Bed returns, and bed with mattress returns, are subject to an administration charge of £90 to cover some of the costs of return.
We will arrange the deconstruction and collection of the bed. A collection must be arranged and executed within 14 days from your notification of cancellation. Collections are only valid from the original delivery address unless we agree to waiver this condition.
Mode offers a 40 night sleep trial on their mattress. The 40 night trial begins on day 1 of delivery and expires at 24:00 on the 40th day. Contact Mode before the end of the trial to return your mattress by emailing email@example.com . Please be prepared to provide proof of purchase as it may be required.
A return can only be requested after 30 nights of use have elapsed. We insist on 30 nights use, as it can take this long for your body to adjust to your new bed and for the fillings to settle.
A collection charge of £49 will be applied to cover some of the costs and to go towards the cost of returning and recycling products. A collection must be arranged and executed within 14 days from your notification of cancellation. Collections are only valid from the original delivery address unless we agree to waiver this condition.
We ask that the mattress must be kept in good condition (not marked, misused or soiled in any way) so we insist on the use of a mattress protector during the 40 night sleep trial.
This policy is not transferable and only the original purchaser of the mattress bought either directly through the website or through any authorised partner is entitled to claim.
The 40 night sleep trial only applies to the Mode Mattress and no other Mode products. The sleep trial is limited to one mattress per household.
Your refund will be processed on the original payment method used to place the order within 5 days from collection of the returned item. If you used a debit card you’ll receive the money into your bank account within 3 working days. Paypal account payments can take up to 5 working days.
Credit cards can sometimes take a bit longer, you’ll be able to see the money in your account within 7 working days.